LEGAL
Privacy policy.
How Luma Solutions may collect, use, and protect information shared by people interested in its services.
Information we may collect
We may receive information you voluntarily share by email, WhatsApp, or other contact channels, such as name, company, role, email address, phone number, and project context.
How we use the information
We use the information to answer inquiries, coordinate assessments, understand business needs, prepare proposals, and maintain communication related to Luma Solutions services.
Forms, email, and WhatsApp
This site does not currently include forms. If you contact us by email or WhatsApp, the information sent is used to handle your request and follow up on the conversation.
Do not share passwords, access credentials, API keys, sensitive financial data, or confidential information through open channels.
Cookies and analytics
We use Plausible Analytics to understand general site usage and improve the experience: visited pages, traffic sources, device, approximate country, and relevant clicks such as WhatsApp, email, or diagnosis actions. Plausible does not use cookies, does not sell personal data, and presents aggregated metrics.
We do not use this analytics setup to identify individual visitors. If we activate tools with non-essential cookies in the future, we will update this policy before using them.
Third-party services
Some links may open external services such as WhatsApp, Instagram, LinkedIn, or email. Those services have their own privacy policies and terms of use.
Data retention
Information may be retained as long as necessary to answer inquiries, assess a possible business relationship, or comply with applicable obligations.
User rights
You may request access, correction, or deletion of personal information shared with Luma Solutions, subject to reasonable legal or business requirements.
Contact
For privacy-related inquiries, write to esteban.jimenez@lumasolutions.tech.