Key-person dependency
Where the business relies too much on one person's memory, judgment, approvals, or follow-up.
LUMA DIAGNOSIS · 25 QUESTIONS, FREE
Where is your business losing capacity?
A free 25-question self-diagnosis that reads six areas of your operation (priorities, work and quality, knowledge and dependency, clients, money and tools) and gives you a score with a first step per area. It runs in your browser, in Spanish, with no data required.
WHY START HERE
Not every capacity problem is solved by hiring or adding technology.
Sometimes the problem is not a lack of tools or people. It is expert knowledge trapped in a few heads, unclear follow-up, or a missing shared path for turning messages, tasks, and decisions into action.
The initial diagnosis separates symptoms from causes and leaves a concrete basis for deciding whether to document knowledge, train the team, simplify, redesign, automate, create an agent, or build something new.
WHAT WE REVIEW
What we review during the capacity diagnosis.
Trapped knowledge
Criteria, responses, decisions, and process steps that are not documented in a way the team can reuse.
Repeated work
Tasks done many times that consume expert attention and could be prepared, simplified, or automated.
Possible improvements
What should be documented, simplified, connected, automated, or redesigned first.
OUTCOME
What becomes clear after the initial assessment.
- Where the most capacity, context, follow-up, or useful information is being lost.
- Which key-person dependencies create operational risk.
- What knowledge should be documented before building anything new.
- Whether the most responsible path is training, documentation, simple tools, agents, or a more complete solution.
- Which automation would recover the most capacity, if automation truly makes sense.
- What limits the first improvement should have so it does not become an implementation with no scope.
- What information would be missing to prepare a responsible implementation proposal, with scope, limits, priorities, owners, human review, and concrete next steps.
TAKE THE DIAGNOSIS
Answer 25 questions and get a first capacity read.
A guided read across six areas: priorities, processes, money, clients, tools, and growth. At the end you get a clear score by area and can review it directly with Esteban.
OPERATIONAL HEALTH DIAGNOSIS
A first read on where your business leaks capacity.
- Dependency on the owner or key people
- Follow-up on clients, tasks, and payments
- Knowledge living in chats, voice notes, or memory
- Repeated tasks that could become a system
The guided 25-question diagnostic currently runs in Spanish. Prefer English? Message Esteban on WhatsApp and do it in conversation.
WHERE DOES CAPACITY GO?
Run the quick capacity math.
An illustrative count with your own numbers (46 working weeks a year). Not a promise: the diagnosis defines how much of that time can truly be recovered.
FREQUENTLY ASKED QUESTIONS
What we usually get asked before starting.
What does Luma's free diagnosis include?
It is a 25-question self-diagnosis, computed in your browser, that reads six areas of your operation: priorities and decisions, work and quality, knowledge and dependency, clients and delivery, money and obligations, and tools. You get a score, a traffic-light read per area and a suggested first step. No data is sent anywhere.
Does the diagnosis require hiring an implementation?
No. The diagnosis is free and self-contained. If the read shows real friction, the next step is a conversation with Esteban to decide whether training, documentation, a simple improvement, targeted automation or a deeper exploration makes sense.
Is the free diagnosis a complete audit?
No. It is an initial read based on your answers. A deep exploration of your operation, detailed documentation or an implementation requires a proposal with clear scope, and is not part of the free diagnosis.
What happens after the diagnosis?
You can send your result summary by WhatsApp. From there, Luma tells you whether it makes sense to document expert knowledge, train the team, organize existing tools, automate something specific, create an internal assistant or prepare an implementation proposal with scope, priorities, owners and human review.
What does implementation mean?
Implementation does not mean building something large by default. It may be training, workflow documentation, improvement of an entry page, configuration of targeted automation, creation of an internal assistant, or design of a more complete system.
FREE DIAGNOSIS
Discover where your business is losing operational capacity.
The diagnosis is currently available in Spanish. It takes about five minutes, asks for no personal data and gives you a read you can send to Esteban on WhatsApp if you want to talk.
Take the free diagnosis (Spanish)